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FAQ

What is TinBids?

TinBids is an easy-to-use style auction site designed from the ground up with pipe collectors and Tobacco enthusiasts in mind.

How Does TinBids Work?

TinBids functions like other traditional auction sites.  Items are offered for sale and the highest bid at the end of the auction wins.  “Buy it Now” options are available for sellers.

Does it cost anything to sign up?

No. Setting up a user account is free of charge!

What can I sell on TinBids?

TinBids is an auction site for the pipe collector and enthusiast. Items you may list for auction include pipes, lighters, pipe accessories and, of course, pipe tobacco.

What items are prohibited on TinBids?

Vape and cannabis products are prohibited for sale on TinBids.  Cigarettes are acceptable, provided they are for collector purposes only.

How old do I have to be to use TinBids?

TinBids requires all users to be at least 21 years of age.  You will be asked to acknowledge you are at least 21 years old when you set up your account.

How do I make money on TinBids?

Simple. When your item sells, we will send you your money minus our fees and commissions.  A 99-cent listing fee and an 8.5% commission will be assessed at the time the item sells.  Please see our terms and conditions for further details.

If my item does not sell, will I still be charged?

No. The listing fee and commission are only assessed if your item sells.

Can I relist my item if it doesn’t sell?

Yes. You may relist your item as many times as desired until it sells.

When will I receive my money?

Monies are distributed once we have confirmation that the item has shipped to the buyer. Once we have confirmed shipping, payment processing takes 2-3 business days after payment has been received by TinBids.  Auctions that end on the weekend will be processed at the start of the next business week.

Why do I need to add my PayPal account to my user profile?

This is how we will pay you.  When your item sells, we will send your payment to your PayPal account.

How do I know when it is OK to ship the item to the buyer?

You will receive an automatic email notification from TinBids indicating that your item has sold, followed up by an email from us that your payment has been received.

How much time do I have to pay for an auction I’ve won?

Buyers are expected to make payment for auctions they’ve won within 4 days. If no payment is received after 4 days, the seller has the right to cancel the sale and relist the item.

What do I do if a buyer does not pay?

In the event a buyer does not pay for the item they have won, we will send an email to them reminding them to complete the sale. If they still have not paid after 4 days, the seller may at their discretion relist the item as a new auction or cancel the transaction and retain the item. The non paying buyers’ account will be flagged and subject to suspension for non-payment.

Who pays for the shipping?

Shipping charges are paid by the buyer at the conclusion of the auction.  The shipping cost is displayed on the active listing.

How much are the shipping charges?

The seller sets the shipping level based upon the item(s) being sold at the time the auction is listed.  Prices are set by the U.S. Postal Service.

I received multiple items from the same seller, in a single shipment. Can I get a refund on the unused shipping fee?

Yes, we will gladly refund any unused shipping. Simply email us at support@tinbids.com and request a refund. We will verify the postage attached to the items purchased and refund any that is unused.

Will a shipping label be provided?

Yes.  When the auction ends, the seller will have the option to print a shipping label.

What payment methods do you accept?

We accept all major credit cards for payment on auctions won.  PayPal cannot be used to pay for items because of their tobacco policy

My state does not allow me to purchase tobacco online, is this different?

Unfortunately, no.  If you reside in Washington, Utah, South Dakota, Maine, Vermont or Arkansas, tobacco products cannot be shipped to you.  Therefore, you are not permitted to bid on tobacco products on this site.  However, you may bid on non tobacco products, such as pipes and accessories.

When can I expect to receive my item that I’ve won?

Sellers have 7 days to ship your items to you.  We set this time to factor in credit card processing procedures, usually however that time is less than 7 days.

I have won an item but I decided I don’t want it now, can I cancel my winning bid?

You may not cancel a bid after you have won an item.  Placing a bid is a binding contract to purchase the item, as outlined under our Terms and Conditions.

Why is the “Buy It Now” button on some auctions not working?

In the event that the bidding on a “Buy It Now” auction exceeds the buy it now price, that option will become unavailable and the auction will revert to a standard bidding auction, the high bidder is the winner of the item.

Some items are displayed as a “consignment auction”, what does that mean?

Items containing tobacco must be consigned to TinBids in order to be listed for sale.  All other items, such as pipes for example, do not need to be consigned.

How does your consignment process work?

Our process is simple.  Consigning an item with us works just like listing any other item, the exception being, you will be prompted to give TinBids permission to sell your item for you under our consignment umbrella.  Potential buyers will see your item listed as a “TinBids Consignment”.

Do I have to consign all items I intend to sell on TinBids?

No. Consignments only apply to tobacco products.

Do I need to send you the item in order to consign it?

No. You retain the item in your possession and are responsible for shipping it to the buyer.

Will I still get a shipping label if I consign an item?

Yes, absolutely.  The return address will display TinBids as the shipper.

Am I able to purchase items on TinBids if I don’t live in the United States?

Yes, international shipping is available to most countries. The buyer is responsible for complying with customs and local regulations.

Can I sell an item on TinBids if I don’t live in the United States?

Listing items for sale from non US sellers is not supported at this time. This is due to a limitation with the shipping software. However, solutions are being explored to accommodate international sellers as a future enhancement to TinBids. Stay tuned!

I sold an item but there is no shipping label for the buyer, what does that mean?

Some countries have shipping restrictions which are imposed by the USPS. If you are getting that message, then your buyer lives in one of those countries. We will provide a shipping label for you complete with customs declaration and actual shipping cost. Just drop us an email at support@tinbids.com and we’ll forward the label to you

Do consignment items ship from a central location?

No, consignment items ship directly from the sellers who list them.

Can I combine items to save on International Shipping Charges?

That option may not always be possible.  The items on TinBids are user generated, so while one seller may have several items for auction, another may only have a single item up for auction.  If you have questions about the possibility of shipping multiple items you wish to bid on, please contact us at support@tinbids.com and we can look that up for you.